Terms & Conditions

By using our website, you agree to the Terms of Use. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).

EXCHANGE POLICY

Please note: Refunds and/or cancellations are currently not allowed. All exchanges must be authorized within 14 business days (of the order's delivery date or in-store purchase date) by us before exchanging merchandise.The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions.

Please Note: Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of Triple Kings. Original shipping fees are not refundable. We also will not provide a return shipping label when we ship the product to you.

Please note: We do not accept international exchanges. We apologize for any inconvenience this may cause.

 

 

SHIPPING

PROCESSING TIME

Please allow 48 hours (excluding holidays and weekends) for order processing before an order ships. 

*For any national weather delay, please allow 1 additional business day for processing.

*For any holidays or special releases, please allow 1 - 3 business days for processing. 

 

SHIPPING/TRACKING

When your order begins processing, you should receive a separate email with your tracking information.

*For any national weather delay, please allow 1 additional business day for processing.

*For any holidays or special releases, please allow 1 - 3 business days for processing. 

Please Note: All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Triple Kings will not provide any form of refund nor reship the order.

For APO or FPO military addresses, please keep in mind that transit times may be prolonged due to government clearance protocol.

We know how important your order is, Triple Kings Clothing LLC provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check with your neighbors as they could have received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

Please keep in mind that we rely on the same tracking provided to a customer once a package leaves our facility. If you have a concern regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further detail.

In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please email info@triplekingsclothing.com for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per individual case.

We will always do our best to assist you, but Triple Kings Clothing LLC, does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim through them.

 

Thank you for understanding!